Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@mdoraplace.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@mdoraplace.com.
NOTES
At times, in our commitment to ensuring swift and efficient delivery of our products, you may receive your ordered items without their original packaging. This approach allows us to streamline the shipping process and minimize any potential delays, providing you with a seamless shopping experience. Rest assured, all products delivered without their original packaging are thoroughly inspected, securely packaged, and handled with the utmost care to maintain their quality and integrity. We prioritize delivering your chosen products in a timely manner while upholding our quality standards. If you have any concerns or inquiries regarding this practice, please don't hesitate to contact our dedicated customer support team, who are always ready to assist you. Your satisfaction is our top priority, and we strive to exceed your expectations every step of the way.
Refund Policy Note Regarding Sale Items:
Products purchased during promotional sales, including but not limited to our 'Huge Sale,' are non-refundable and ineligible for returns. We strive to offer incredible value and discounts during these promotional periods; however, as a result, we are unable to process refunds or accept returns for items purchased under these sale events.
We encourage customers to carefully consider their purchases and review product details before making a sale transaction during promotional periods.
For any inquiries or concerns regarding this policy, please feel free to contact our customer service team.
Damages And Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@mdoraplace.com.