Shipping policy
Shipping Policy
Shipping Timeframe:
We process and ship packages within an average of 24 to 48 hours. Once your package has been shipped, you will receive an email from our courier service with a tracking code, which you can use to track your order. Don’t forget to check your spam folder as well.
Estimated Delivery Times:
-
United States: 4–10 business days (with tracking number)
-
United Kingdom & Australia: 4–10 business days (with tracking number)
-
Europe: 4–10 business days (with tracking number)
-
Canada: 4–10 business days (with tracking number)
-
Rest of the world: 5–15 business days (with tracking number)
Note: Delivery times may extend up to a maximum of 20 business days.
Our order preparation time usually ranges between 24 and 72 hours.
Returns & Exchanges:
We offer free and easy exchanges within 30 days, or a full refund.
If something’s not right with your order — let us fix it!
Contact Us:
You can email us at info@mdora.com, and we’ll be happy to help.
(We respond in less than 24 hours.)
Important Notes:
At times, to ensure faster and more efficient delivery, you may receive your products without their original packaging. This measure helps us speed up the logistics process and avoid potential delays, offering you a smoother shopping experience.
All products shipped without original packaging have been carefully inspected, securely packed, and handled with the utmost care to preserve their quality.
We prioritize on-time delivery without compromising our quality standards.
If you have any questions or concerns about this practice, please don’t hesitate to reach out to our customer support team.
Your satisfaction is our top priority, and we work hard to exceed your expectations every step of the way.